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Venuegarden Usage Policy

Booking Policy for User

1. While making any booking with www.venuegarden.com or www.venuegarden.in, you are agreeing with our terms & conditions, also you are agreeing the terms of service of our associates whoever that may be.

2. All your credentials used for booking will be safe with us & will not be shared with any third party, but we will share it with Govt. of India if required.

3. We or anyone on behalf of VG will never ask for your confidential information like ATM PIN, INTERNET BANKING PASSWORD, CASH or anything like this. So if you ever find any one doing like this then contact us immediately.

4. While booking provide all your correct information so that we can contact you easily. Also provide your Digidocs ID for verifying your credential.

5. We generally don't charge any booking fee, commission fee or service fee from the customer.

6. Generally, We are taking 20% money of the total booking amount for reserving any date in any venue. It may differ slightly as per different venue.

7. We will mail & sms you the link for the payment of the rest 80% of the booking amount before 10 days & you have to pay the amount before 5 days. Failure to payment can lead to cancellation of the booking all together.

8. Once the booking is done, it can't be shifted, postponed or preponed to another date, however if it is well before 60 days then it can be done by paying a processing fee of INR 500. You have to call to the customer care for any postponement or preponement of the booking dates.

9.Phone booking facility is also available. But for that you have to call us & deposit the money in the our mentioned account within 2 hour of the call to get a booking confirmation. If you unable to deposit the money with in that stipulated time then your booking will be stand cancelled.

10. All the payment is processed through secured payment gateway, so if due to any reason the money is deducted & booking is not done, then you will get back your money from the server.

11. All venues provides some basic facilities, but before booking check well regarding the facilities provided by the venues. Venuegarden will be not held responsible for any issue regarding that.

12. You are supposed to take a good care of all the property & facilities you are using of the venues but suppose if something happened to any property or facility then you will be held responsible for that & you will have to bear the price for it.

Cancellation Policy for User

1. Cancellation can be done to any booking by the help of reservation ID & email ID. So any genuine user can cancel the booking by entering these information.

2. Check for the cancellation & refund charges as mentioned in the below table. Note, the cancellation charge & refund amount will be from the booking amount.

Time to Event Cancellation Charge Refund Amount
 Before 60 days25%  75%
 30-60 days 50% 50%
 15-30 days75%  25%
 0-15 days 100% 0%

Policy for Venue Host

1. While restringing your property(mandap or venue) with www.venuegarden.com or www.venuegarden.in, you are agreeing with our terms & conditions, also you are agreeing the terms of service of our associates whoever that may be.

2. All your booking details & transactions will be confidential with us & will not be shared with anyone.

3. We or anyone on behalf of VG will never ask for your confidential information like ATM PIN, INTERNET BANKING PASSWORD, CASH or anything like this. So if you ever find any one doing like this then contact us immediately.

4. While restringing please provide all your correct information so that we can contact you easily. Also provide your Digidocs ID for verifying your credential.

5. You are supposed to provide all the facility that were meant for the guests & maintain a cordial relationship with the guests. If we find any legitimate issue or complain against your property then we will blacklist it.

6. After registering with us you have to put two posters showing the details about VG in your venue for promotion.

7. If the guests have done any damage to your property then contact us immediately for that so that we can take some measures.