1) What is Venuegarden ?
Venuegarden is a online platform for making mandap or venue booking process simple, easy & hassle free. It has a collection of all kinds of wedding venues, reception venues, party venues & many more.
2) How bookings are done in Venuegarden ?
You need to search the venues as per your date availability & city. Once you have fixed any venue with your suitable date then proceed for the payment page & make the payment to confirm the venue reservation. After your reservation you will get a confirmation SMS & mail from us about your booking with reservation id.
3) Who can use venuegarden ?
It is not limited neither restricted to anyone. If you want to book a venue for your party or reception or you are a owner of a venue & you want to list it with us, then this is the right place for you. Kindly proceed as per your requirement.
4) I am a Venue/Mandap owner, How can i register my mandap in Venuegarden ?
You can contact to our customer care center for that or simply click here & fill the details in that form & submit. We will very soon contact you & approve your listing after discussing with you.
5) What is Digidocs ID & why it is necessary during venue registration or venue booking ?
Digidocs ID is a digital ID of a person & can be created easily for FREE. By Digidocs ID we can verify digitally the identity of the person who books the venue or the venue owner while registering a venue. This can avoid any miscommunication or miss identity issues from either side. Please click here for creating a Digidocs ID.
6) How can i make the payment & how much do i have to pay for a booking ?
All the payments can be made via online through debit card, credit card or net banking options. Also we provide direct bank deposit option & it is available for phone booking users. So if you want to opt for direct bank deposit, then deposit the money as per the following details . For booking or reserving any property you need to pay 20% of the total booking amount.
7) How safe & secure the payment gateway is & are my card details safe ?
We are using the payment gateway service of CCAvenue which is India's best & most secured payment gateway & eCommerce Giant like Flipkart also uses the same gateway service. So all your card details are with great hands & hence very safe.
8) Can i book it over phone with confirmation ? What is the process for it ?
Yes, We are introducing a simple & hassle free phone booking facility with real time confirmation like online booking. For availing that facility you need to contact to our customer care. They will guide you regarding various steps.
9) What to do if there is a transnational failure but money deducted & booking not confirmed?
In such situation, your money will be refunded to your bank account or credit card with in 7-10 working days but in order to reserve the venue You have to do a fresh booking. If you still have any issue or need any clarification please feel free to contact us immediately.
10) How can i cancel my booking ?
11) What is its refund policy & how my money will be refunded ?
See the table below regarding cancellation charges & refund amount. After you cancel the booking we will process for a refund of your money in to your bank account. If required we will ask for your bank account details in a prescribed form available here.
12) What is personal space ? How can i list it in VG ?
Personal Space are the spaces like playground, club premises, big arena, roof top etc. which are also used like a venue for party purposes because of lack of enough venues in city & village. So we also encourage the owner or caretaker of those spaces to list those property here so that they can earn a very good revenue. If you are the owner of such space then click here or contact us.
13) How can i find a suitable venue for my need ?
For finding suitable venue you simply need to go to the venue search bar in the Venuegarden homepage & there select the following. Select Date - Select City - Sort by price or name & then enter search to find the list of venue as per the availability on that date in that particular city. Then you can select the venue & proceed for reserving it by making the advance payment(20% of Total Amount).
1 ) My issue is not listed here, what can i do ?
Please mail us all your issue at email@example.com or call us at +91-8895302592
|Time to Event||Cancellation Charge||Refund Amount|
|Before 60 days||25%||75%|